We're here to help, don't fret!

Find your issue and the answer below, but if you don't find what you're looking for please contact us directly at info@ellatinolondon.com.


Do you accept student discount?

- Unfortunately we don't offer student discount at the moment, but stay tuned and we will let you know when we do!


Do you have a size guide? What is "one size"?

- Please see our size guide at the bottom of our website. 


Where's my order?

- If your item has been dispatched and the selected delivery time has passed, please email us at info@ellatinolondon.com.


What if my item doesn't fit?

- We refund any order via our return slips within 14 days provided the item has not been worn, but don't forget you can return to any of our stores for free.


How long do refunds take?

- From the date we receive the returned items, refunds will be made within 14 working days.


When do you get new stock?

- We upload new stock on a weekly basis!


How do I know if a certain item is coming back into stock?

- Unfortunately not all items can be restocked, but any restocks will be updated on our socials such as Instagram. 


Do you have a store?

- Yes! We have a store, our stores are based in Romford and South Woodford. The full address and opening times are available online and onsite.


I have a Customer Service question how do I get in touch?

You can contact us directly at info@ellatinolondon.com, or just drop us an Instagram DM and expect a reply within 24hrs.


 Are all items online available in-store?

- We stock all items in store as well as online, but we cannot guarantee that your size could be available.