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NEXT DAY DELIVERY AVAILABLE 

(order by 3pm)

FREE COLLECTION FROM OUR STORES IN LONDON& ESSEX

Returns Policy

NOT HAPPY WITH YOUR PURCHASE? NO PROBLEM

 EXTENDED RETURNS POLICY

We are offering an extended returns policy during the COVID-19 pandemic, from the 1st March all orders can returned within 30 days . Please retain proof of postage

ONLINE PURCHASES RETURNED BY POST

We will refund any items that are not suitable if you return them to us unworn and in perfect condition by post within 14 days of receipt. Refunds will be credited to your original method of payment.    

Items must be returned with all labels intact. Your items should be in their original packaging.    

Please return all goods with the original packing note and reason for return to

ELLATINO LDN

UNIT C & D 

18 RAVEN ROAD

SOUTH WOODFORD

LONDON

E18 1HB

Please allow 14 days from the day your parcel is received for your refund to be processed. Please note that refund times are dictated by the card issuers and are outside of our control. We will email you to let you know when your refund has been completed.

For hygiene reasons, we cannot offer refunds on earrings, underwear or swimwear. This does not affect your statutory rights.

*Please note the original delivery cost is non-refundable

PLEASE NOTE WE DO NOT OFFER FREE RETURNS 

Please ensure that you have a proof of posting certificate from your post office. Without this, we cannot refund any money if we do not receive your parcel.

ONLINE PURCHASES RETURNED TO STORE

We will refund any items that are not suitable if you return them to us unworn and in perfect condition in store within 14 days of receipt.

Items must be returned with all labels intact. Your items should be in their original packaging.

Please allow 14 days from the day the return is received in store for your refund to be processed. Please note that refund times are dictated by the card issuers and are outside of our control. We will email you to let you know when your refund is complete.

For hygiene reasons, we cannot offer refunds or exchanges on earrings, underwear or swimwear. This does not affect your statutory rights

Please return all goods with the original packing note.