Purchases made from 1st Decemeber 2019 are eligible for a refund if returned to us by 20TH JANUARY 2020

STANDARD DELIVERY last day to order 19th December

ALL STORES OPEN XMAS EVE TILL 5PM

NEXT DAY DELIVERY last day to order 20th December

Returns Policy

NOT HAPPY WITH YOUR PURCHASE? NO PROBLEM

  XMAS RETURNS POLICY

Purchases made from 1st Decemeber 2019 are eligible for a refund if returned to us by 20TH JANUARY 2020. The item to be returned must still have tags attached, and be unworn. Any purchases before this date are subject to our standard 14 days returns policy. 

ONLINE PURCHASES RETURNED BY POST

We will refund any items that are not suitable if you return them to us unworn and in perfect condition by post within 14 days of receipt. Refunds will be credited to your original method of payment.    

Items must be returned with all labels intact. Your items should be in their original packaging.    

Please return all goods with the original packing note and reason for return to

ELLATINO LDN

129 STATION ROAD, NORTH CHINGFORD, LONDON E4 6AG

Please allow 14 days from the day your parcel is received for your refund to be processed. Please note that refund times are dictated by the card issuers and are outside of our control. We will email you to let you know when your refund has been completed.

For hygiene reasons, we cannot offer refunds on earrings, underwear or swimwear. This does not affect your statutory rights.

PLEASE NOTE WE DO NOT OFFER FREE RETURNS 

Please ensure that you have a proof of posting certificate from your post office. Without this, we cannot refund any money if we do not receive your parcel.

ONLINE PURCHASES RETURNED TO STORE

We will refund any items that are not suitable if you return them to us unworn and in perfect condition in store within 14 days of receipt.

Items must be returned with all labels intact. Your items should be in their original packaging.

Please allow 14 days from the day the return is received in store for your refund to be processed. Please note that refund times are dictated by the card issuers and are outside of our control. We will email you to let you know when your refund is complete.

For hygiene reasons, we cannot offer refunds or exchanges on earrings, underwear or swimwear. This does not affect your statutory rights

Please return all goods with the original packing note.